First page search engine rankings don’t come easy. You’ve either spent many hours researching or hired a reputable SEO agency to help you master your online keyword ranking positions. But, with first page rankings on Google, Bing or other search engine, doesn’t always mean the new business quotes will begin flowing in. There is more that needs to be done. If you want more insurance quotes, follow these additional steps to ensure your first page rankings lead to conversion.
Professional Website – If you’re working with an SEO company, chances are they either redesigned you a new website or you had one built already. If you’re working with an old website, you may need to consider upgrading to a more modern, HTML5 website. Some things that may hurt your conversion include:
- Your site is not mobile responsive.
- You don’t have an SSL certificate.
- Your call to action isn’t obvious.
- Your site looks dated.
- Your site formats incorrectly on tablet or mobile phone.
If your site is more than a couple years old, it may be time for an upgrade. New websites look modern, fresh and it shows that you care about your business. After all, your website is the “face” of your business and is often the first impression for a new customer.
Domain Based Email – I’m shocked how often I still see professional insurance agents still using Yahoo, Gmail, MSN and AOL email accounts. Getting a domain based email account (email@example.com) can help you with conversion. Nothing looks more unprofessional than getting a quote from a generic email account. Best of all, you can get domain based email for a couple of dollars a month! Domain based email also tells the recipient the name of your business helping with brand recognition and loyalty.
Reviews – Reviews on reputable sources such as Google, Yelp and Facebook further help new customers make their purchase decision. Take this example: If you’re searching for an ice cream shop near you and one has 25 positive reviews with an average of 4.5 stars and the next best one has no reviews, which one are you likely to try? Reviews not only help convert but can improve your organic SEO rankings even further, cementing you in the top and pushing your competitors down the page.
Make Quote Options Easy – People want things now. Studies all say that consumer’s attention is at an all-time low so when they get to your website, have several places where they can take action:
- Have an obvious get a quote button or form on each landing page.
- Have a phone number in an easy to find location such as your header.
- Have after-hours options and if you’re comfortable with it, have an instant rater from a comparative rating vender.
Understand your leads – When people contact my business to discuss marketing, my first two sentences are always the same.
- Thank you for your interest in Tosten Marketing.
- How did you hear about us?
Thanking them just comes naturally. Being an insurance agent is competitive, so telling your prospect that you appreciate them contacting you is important. Secondly, by understanding how they heard about you, you can cater the remainder of your call and relating to that. Perhaps you both know the same person, attend the same church, or maybe they saw a Facebook post. Regardless of how they heard about you, these two sentences always setup the rest of the call.
Track Your Leads – You’ve worked hard to just get a customer to call your office. Stacie Cooper of Safeco’s Bricks and Clicks team says, “Each agency should be logging the lead source in their agency management system for future marketing, analysis and reporting. It is great to ask, but even more important to track it.” By tracking your leads you can have a better idea of how your marketing dollars are working for you. Do you have an ad with a local paper that isn’t producing any leads, or is your current web team not getting you ranked for the keywords you really want? Maybe it is time to move your marketing budget around. Don’t have an agency management system? A monthly Excel spreadsheet works too!
Name with a Face (meet the staff) – Meet the staff pages are great. There was a time, not long ago, when people actually came into an insurance agent’s office! Remember those days? Today, about 95% or more of business is done over the phone or internet/email. By having a meet our staff page, people can learn more about you and your business and stay in touch (links to LinkedIn pages etc.) The better you can establish a relationship over the phone with someone, the more likely they are to refer you business or leave you a review.
Stay in Touch – Once you won the customer, it is absolutely critical to stay in touch with them! Consider reaching out to your customers one time a year by phone at renewal to ensure they’re happy with their current company, or to share any news like significant rate increases, new products etc. Also, sending out a newsletter from the agency several times a year sharing events you’ve partaken in, charities you’ve donated to and more. Additionally, you should be asking every customer to follow you on social media.
There is a lot to do these days in order to keep your customer and to win them over once you’ve established your first page rankings in the search engines. By following the steps above, you will not only be more successful with capturing the leads but you’ll be improving your overall marketing return on investment (ROI).
If you have questions about marketing your insurance agency, feel free to reach out to us and discuss them. Tosten marketing specializes in insurance agency marketing with an emphasis on search engine optimization and website design.